Terms & Conditions

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Welcome to MUM Online Shop (www.mum.com.bd). These Terms and Conditions govern your access to and use of our website, services, and mobile platform. By registering, browsing, or purchasing from MUM, you agree to be legally bound by the terms outlined below.

1. Platform Overview

MUM Online Shop is an e-commerce platform focused on motherhood, baby products, maternity needs, and family essentials. We offer products directly from verified sellers and brand partners.

2. User Account

• You must be 18 years or older to register and use this platform.

• You agree to provide accurate, up-to-date information when creating your account.

• You are solely responsible for safeguarding your login credentials and activity on your account.

3. Orders & Payments

• Orders are confirmed only after successful payment (if prepaid) or seller approval (for COD).

• MUM reserves the right to cancel or refuse any order in cases of:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

Accepted payment methods:

• bKash, Nagad, Rocket

• Debit/Credit Cards

• Cash on Delivery (COD)

4. Product Listings & Descriptions

• MUM strives for accurate, complete, and updated product information.

• However, we do not guarantee that descriptions, images, or prices are free from error.

• Colors may vary slightly due to screen resolution and lighting.

5. Shipping, Returns, & Refunds

• Orders are shipped within 2–4 working days, unless otherwise stated.

• Return and refund policies are governed by the Return & Refund Policy.

• MUM is not liable for delivery delays caused by third-party couriers, strikes, or natural events.

6. Intellectual Property

• All content on MUM (logo, graphics, text, design, etc.) is the intellectual property of MUM Online Shop Ltd.

• You may not reproduce, copy, or use our content for commercial purposes without written consent.

7. Prohibited Activities

Users are not allowed to:

• Use the site for unlawful or fraudulent purposes

• Attempt to hack, disrupt, or overload the platform

• Impersonate others or misrepresent your identity

• Upload harmful software, malware, or viruses

• Post or sell counterfeit or illegal products (for sellers)

8. Seller Conduct

Sellers must follow all Seller Policies, including:

• Honest product descriptions

• Timely shipping

• Respectful communication

• Compliance with local laws and regulations

9. Disputes & Limitation of Liability

• Disputes are handled per the Dispute Resolution Policy.

• MUM is not liable for:

  • Third-party actions

  • Product misuse

  • Loss of data due to technical issues

Our total liability is limited to the amount paid by you for the product in question.

10. Termination

MUM reserves the right to suspend or terminate any account that:

• Violates these terms

• Is involved in fraud or abuse

• Is inactive for a prolonged period

11. Modifications

These Terms & Conditions may be updated from time to time. Changes will be posted on this page with a new effective date. Continued use of the site after changes implies acceptance.

12. Governing Law

These Terms are governed by the laws of the People’s Republic of Bangladesh.
All legal disputes shall be resolved in courts located in Dhaka, Bangladesh.

13. Contact Us

support@mum.com.bd
+8802224424260

House #X, Road #X, Dhanmondi, Dhaka, Bangladesh
www.mum.com.bd

Thank you for using MUM Online Shop – built for mothers, powered by trust.