Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At MUM Online Shop, we are deeply committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our platform (www.mum.com.bd), mobile app, or related services.

By using MUM, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We collect personal data such as:

• Name

• Phone number

• Email address

• Shipping address

• Payment details (not stored)

b. Order & Usage Data

• Purchase history

• Product preferences

• Wishlist activity

• Communication records

c. Technical Data

• IP address

• Browser/device type

• Cookies and analytics behavior

2. How We Use Your Information

We use your data to:

• Process and deliver orders

• Communicate updates and promotions

• Provide customer support

• Improve website functionality

• Ensure platform safety and fraud prevention

• Comply with legal and regulatory requirements

3. Sharing Your Information

We only share your information when necessary:

❌ We never sell or rent your personal data to third parties.

4. Cookies & Tracking

We use cookies to:

• Maintain session and cart memory

• Personalize content and offers

• Track analytics and site performance

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your data:

• As long as your account is active

• For 6 years after your last order (as per tax/legal laws)

You may request account deletion or data removal at any time.

6. Your Rights

As a user, you have the right to:

• Access your data

• Edit or update your profile

• Request deletion of your data

• Opt out of marketing emails or push notifications

To exercise your rights:
privacy@mum.com.bd

7. Data Security

We implement:

• SSL encryption

• Firewalls and secure hosting

• Restricted staff access to sensitive data

• Daily backups

We continuously monitor and enhance our data protection measures.

8. Children's Privacy

MUM does not knowingly collect data from children under 13 years. Any account suspected of being operated by a minor without supervision will be reviewed and possibly removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page, with a new “Last Updated” date. Please review periodically.

10. Contact Us

For any privacy concerns or questions:
privacy@mum.com.bd
+8802224424260
www.mum.com.bd

Your trust is our priority. Thank you for being part of the MUM community.