Return & Refund Policy

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At MUM Online Shop, we prioritize customer satisfaction — especially for busy moms and families. Our return and refund policy ensures that shopping is safe, reliable, and worry-free.

✅ Return Eligibility

You can request a return if:

• You received a wrong, damaged, or defective item

• The product is expired, missing parts, or not as described

• You received an incomplete order

? Return window: within 7 days of receiving your order.

❌ Non-Returnable Items

Some items are not eligible for return:

• Used personal care items (e.g., opened creams, diapers, wipes)

• Perishable or consumable goods (e.g., baby food)

• Customized or made-to-order items

• Final sale or clearance items

• Products damaged due to misuse

Return Process

1. Submit a Request

   • Go to your account order history

   • Or email: returns@mum.com.bd

   • Include Order ID, reason, and photo proof (if needed)

2. Review & Approval

   • We will review your return request within 24–48 hours

3. Return Pickup / Drop-off

   • We’ll arrange a return pickup or guide you to ship it back (if required)

4. Item Inspection

   • Once received, the item will be verified within 2 business days

Refunds

Refunds are processed after the returned item is verified.

• bKash/Nagad Refund: Within 2–3 working days

• Bank Transfer: Within 3–5 working days

• Store Credit (Optional): Instantly available for future purchases

Refunds will be made to the original payment method used.

Exchange Option

You can request a replacement of the same item (size, color, etc.) instead of a refund, subject to availability.

Return Shipping Cost

• If the return is due to our error, MUM bears the return shipping cost

• If the return is due to a change of mind, return cost may apply or be deducted from the refund

⚠️ Abuse Prevention

MUM reserves the right to:

• Reject returns that do not meet policy terms

• Take action against customers misusing the return system (e.g., frequent false claims)

Need Help?

Email: returns@mum.com.bd
Call: +8802224424260
We’re here to help 7 days a week.

By placing an order, you agree to this Return & Refund Policy.
Let us help make motherhood easier, one honest order at a time. ?